Students Marks not Synchronizing Online

In some schools with two systems being the offline and online systems or using two systems (registry system and students systems differently)  , there might be discrepancies between the marks in the offline system and the marks online .  If you a situation like this , follow the following steps 
Let the student show you proof in the VamVam app that the marks is not updated and make sure they are not using a downloaded copy of the marks 
Check in the offline system / Registry system if the correct marks are there , if not update it and tell the student to check within 24 hours maximum
Inform the IT team to sync marks again and tell the students to with for at least 2 hours to check the results 
If you are the director or HOD and you want to check if the marks are actually updated, check from your own portal